Create your account
Sign up with an email and password, or use Google, Apple or Facebook. Apple's “Hide My Email” works normally — support replies reach the relay address.
Help center
Support
Getting started, billing, troubleshooting, privacy and how to reach a human. If you can't find it here, the FAQ goes deeper.
Getting started
Your first ten minutes.
Learn the five tabs
Home generates. Discover is the community feed. Tools holds every tool by category. Create opens the canvas and video editors. Profile has your creations, wallet and settings.
Make something
Home → type a prompt → pick a style → pick a quality tier → check the token cost → Generate. Results land in your Creations automatically.
Write better prompts
Name the subject, setting, lighting, mood and medium. “A red sneaker” is weak. “A red high-top on wet asphalt at night, neon reflections, 35mm, shallow depth of field” is strong.
Account & billing
Tokens, plans and purchases.
Where's my balance?
Profile → the wallet card. Profile → Token History itemizes every transaction.
Buying tokens
Profile → Choose Plan → token packs. Every pack includes bonus tokens on top of the base amount.
Subscribing
Profile → Upgrade Pro. Monthly, quarterly, or yearly — each grants a block of tokens that scales with the plan plus a 150-a-day floor top-up when your balance runs low.
Managing a subscription
Apple and Google bill you, not us. iOS: Settings → your name → Subscriptions. Android: Play Store → profile → Payments & subscriptions.
Restoring purchases
Profile → Settings → Restore Purchases, signed into the same store account that made the purchase.
Refunds
Purchase refunds go through Apple or Google — reportaproblem.apple.com, or the Play refund form. Token refunds for failed generations are automatic and immediate.
Deleting your account
Profile → Settings → Delete Account. See the privacy policy for exactly what's removed and when.
One wallet, every device
Buy on iPhone, spend on the web. The balance lives on your account, not the device.
Troubleshooting
When something goes wrong.
Generation stuck or spinning
Close and reopen the app — jobs finish on our servers and the result appears in Creations either way. Check your connection. If the job failed, tokens come back automatically; confirm it in Token History.
Tokens deducted but no result
Open Profile → Token History. A failed job shows a matching refund next to it. If there's no refund after 30 minutes, email support with the timestamp.
The result doesn't match the prompt
Try a higher quality tier, add detail about lighting and camera, and name what you don't want. Different styles interpret the same words differently — the model picker explains each one.
Can't save to the camera roll
Grant photo-library add permission. On iOS: Settings → Imaginatron → Photos → “Add Photos Only” or “All Photos”.
AR Preview won't start
AR needs camera permission and an ARKit or ARCore capable device. Point at a well-lit, textured flat surface and move the phone slowly so it can find the plane.
Video export fails
Free up device storage, keep the app in the foreground during the export, and try a shorter clip or a lower resolution to isolate the cause.
The video editor feels slow
Long projects with many effect layers are heavy. Group layers, split the project in two, and close other apps.
Not getting notifications
Enable notifications for Imaginatron in your system settings first, then check the per-category toggles in Profile → Notifications.
Missing a feature you saw advertised
Imaginatron ships over-the-air updates. Fully close and reopen the app to pull the latest build, and check the store for a pending update.
Storage filling up
Profile → Storage shows cached and downloaded assets and clears them. Your creations stay in your account either way.
Reporting
Bugs, users and copyright.
Report a bug
Shake your phone anywhere in the app, or Profile → Settings → Report Issue. Say what you were doing and roughly when.
Report a user or a post
Open the profile or post → three-dot menu → Report. Choose a reason and submit. Reviewed within 24 hours.
Copyright infringement
Email renandev4@gmail.com with the work, the infringing URL, and a statement of good-faith belief. Details in the Terms.
Contact
Talk to a person.
Support email: renandev4@gmail.com
In-app: Profile → Feedback, or Profile → Help.
Target first response: within 48 business hours.
Include these and we'll fix it faster
- The email address on your account
- Device model and OS version
- Which tool you were using
- Roughly when it happened
- A screenshot or screen recording
Never send us your password. We will never ask for it.